Craftsmanship takes time, and every Made-to-Order piece is handmade just for you, ensuring exceptional quality and attention to detail. While the process takes 2-3 weeks to craft and 1 additional week for delivery to our warehouse, this approach guarantees a timeless piece designed to last a lifetime —not something rushed or mass-produced.

Because each item is crafted specifically for you, Made-to-Order pieces are only available for store credit this does not include the purchases of earrings, studs, sleepers or engraved pieces. To ensure your satisfaction, our team is here to help with any sizing or design questions before you place your order. We also offer a detailed sizing guide and personalised assisstance to help you choose the perfect fit.

We’ve got you covered! Our ready to wear pieces are available for same-day dispatch if ordered before 11 am AEST, Monday to Friday. For custom pieces, our streamlined production process ensures your jewellery arrives as quickly as possible without compromising on quality.

Delays are rare, but if they occur, we’ll keep you informed every step of the way. Our team ensures that every piece is worth the wait, and we’re always here to assist with updates or any questions about your order.

Our Made-to-Order process prioritise ssustainability by reducing overproduction and waste. Instead of creating excess stock, we craft each piece based on demand. If you’d like to get a sense of our quality and designs, browse our customer reviews or contact us for more information—we’re confident you’ll love your new piece!

We understand that purchasing online can feel uncertain. That’s why we provide a detailed sizing guide and personalised customer support to ensure your piece fits perfectly. If you’re unsure, don’t hesitate to reach out before ordering—we’re here to help!

Engravings add a personal touch to your jewellery and are worth the extra care. Our engravings are batched and completed with precision, so please allow up to 2 additional days for this process. It’s a small trade-off for something truly one-of-a-kind.