Cancellation policy

Changing or cancelling a standard order

If your order hasn't been dispatched yet, we can usually change the size, swap the item or update your delivery address. Email us at support@merchantsofthesun.com.au with your order number as soon as you can — we dispatch quickly, so the window is short.

If you'd like to cancel before dispatch, we'll refund you in full to your original payment method. Allow 5–10 business days for the funds to appear.

Once an order has been dispatched we can't cancel it. If you've changed your mind, our returns process applies once it arrives — see our Returns & Refunds policy.

If you spot an address error after dispatch, tell us straight away and we'll ask the carrier to redirect. We can't guarantee it, but it often works.

Engraved pieces

Engraved pieces ship from stock and are engraved at our Byron Bay warehouse before dispatch, so the standard rules above apply: if your order hasn't been dispatched, email us and we can usually change the size, correct the engraving text or cancel for a full refund. Engraving happens within 2–3 business days of your order, so please contact us as soon as you can.

Once a piece has been engraved it is final sale for change of mind and sizing, because it has been personalised for you. Please double-check your engraving text and size before you order — if you're unsure of your size, our Ring Sizer Kit is the reliable way to confirm it. If an engraved piece arrives faulty, not as described, or with an engraving error on our part, that is a different matter and we'll put it right.

Ring Club

Ring Club drops are limited edition, released in strictly capped quantities, made to order and never restocked.

Ring Club orders can't be cancelled or changed once placed. Each ring is put into production for you as soon as you order, so there is no window in which we can pull it back. A cancelled order would leave us holding a made-to-order ring in a size we can't resell.

Please check your size before you order. Our Ring Sizer Kit is the reliable way to do that, and it is worth having one on hand ahead of a drop.

Ring Club purchases are also final sale for change of mind and sizing: no change-of-mind returns and no size exchanges.

If a Ring Club piece arrives faulty or not as described, that is a different matter and we'll put it right.

Orders we cancel

Very occasionally we may cancel an order — if an item turns out to be unavailable, if we can't deliver to your address, or if an order is flagged by our fraud checks. If that happens we'll email you and refund you in full to your original payment method.

Subscriptions

We don't currently offer any subscription products. Despite the name, Ring Club is a monthly limited-edition release, not a subscription — there's no recurring charge, no membership fee and nothing to renew or cancel.