Standard shipping is $9.95 AUD in Australia and free on orders over $250. New Zealand $12.95 (free over $300); United States, United Kingdom and Canada $14.95 (free over $275 AUD); Europe $16.95 (free over $300); Singapore and Japan $20.95. Free shipping applies to standard delivery only — express is always charged in full. Full rates are on our Shipping policy.

Every order is dispatched from Byron Bay, NSW. Standard delivery is 4–7 business days for Australian metro areas (6–10 regional), 9–16 to New Zealand, 13–22 to the US, UK and Canada, and 15–24 to Europe, including 1–2 days of processing. Express is roughly half that. Orders placed before 2pm AEST Monday to Friday ship the same day.

No — for Australia, New Zealand, the United States, the United Kingdom, Canada and EU countries, all duties and taxes are included in the price you pay at checkout. Elsewhere, local customs duties or taxes may be payable on delivery.

You have 30 days from delivery to return or exchange a piece for change of mind or sizing. Items must be unworn and in their original packaging. Change-of-mind returns are refunded as store credit (valid for 3 years); a $15 AUD restocking fee and the original shipping cost are deducted. Faulty or misdescribed items are covered in full. Start at our returns portal.

Yes — size exchanges are available within 30 days of delivery through the returns portal. You pay the return label plus a $15 AUD handling fee, unless you sized with our Ring Sizer Kit: then the exchange is free under our Perfect Fit Guarantee. If your size is out of stock we issue store credit and add you to the priority restock list.

Made-to-order, engraved and Ring Club pieces are final sale for change of mind and sizing (made-to-order pieces sized with the Ring Sizer Kit get one free size exchange). Ring Club orders can't be cancelled at all once placed. Sale and promotional items can be exchanged for another item of the same value but aren't eligible for a change-of-mind return. Anything faulty or not as described is always put right.

Every piece is handcrafted from recycled sterling silver or 18k gold vermeil in Bali, and we stand behind it for life. If a manufacturing defect appears — a clasp that fails, a setting that loosens, structural breakage from normal wear — we repair, replace or credit it, whenever you bought it, with return shipping on us. Damage from impact, chemicals such as perfume, chlorine or saltwater, improper storage and normal wear isn't covered. Gold vermeil plating is covered for six months; replating is available afterwards for $99 AUD.

Send us photos of the item and the packaging within 7 days of delivery. We’ll email you a prepaid return label, because we need the damaged piece back to assess it and lodge the carrier claim. Once it’s on its way to us you can choose a full replacement or a full refund.

Our Ring Sizer Kit ($5 AUD plus shipping, with a $20 store credit) is cast from our actual ring moulds in stainless steel, so it's the most accurate way to size at home — and it covers you with the Perfect Fit Guarantee. If you'd rather measure yourself, use our at-home sizing guide. Wider bands and signets fit tighter, so size up if you're between sizes.

Made-to-order and engraved pieces are crafted for you after you order: allow 5–8 weeks from order to delivery (4–6 weeks in production plus transit). Ring Club rings are made to order after each monthly drop, take 4–6 weeks to make and are never restocked. Express delivery isn't available on made-to-order pieces.

If your order hasn't been dispatched we can usually change the size, item or address, or cancel it for a full refund — email support@merchantsofthesun.com.au with your order number. Made-to-order and engraved pieces can be changed or cancelled within 48 hours of ordering (cancellations are refunded less a 10% processing fee); after that, production has begun. Ring Club orders can’t be cancelled or changed at all — each ring goes into production as soon as you order it.

We’re B Corp certified, which is a third-party audit of our environmental and social performance, verified annually — not a claim we make about ourselves. In practice: every piece is cast from recycled 925 sterling silver from certified recycled suppliers rather than newly mined metal; our gold pieces are 18k gold vermeil over that silver, which uses a fraction of the gold of solid pieces; everything is handcrafted in small Bali workshops using lost-wax casting, in limited batches so we never overproduce; and our operations are carbon neutral. Read more on our sustainability page.

Email support@merchantsofthesun.com.au — we reply within 24 hours, Monday to Friday. Returns go through the returns portal. Our flagship store, House of Merchants, is in Bingin, Bali; our Byron Bay warehouse isn't open to the public.