See below for our most frequently asked questions.
Merchants is a sustainable jewellery label founded in 2020 by two brothers on the East Coast of Australia. Our rapid growth is only due to the help from our community and a tight-nit group of mates and creatives who have supported the brand from it's inception. We are currently only a team of two and managing everything from the designing to the shipping and customer enquiries! Flick us a message to have a chat.
We always recommend beginning with minimalist pieces for first-time owners—the Sunwalker, Blank, Mr Modest and Envy are great options. From there, you can stack and build your hands with various rings. Feel free to message us on Facebook or Instagram, and we can help you style your hands, or email us at firstname.lastname@example.org.
All of our products are in AUD – Australian Dollars. If you wish to convert your currency, you can adjust accordingly at the bottom of our website. Please note your purchase will be converted back to AUD at the checkout.
No, all of our rings are handcrafted from 925 solid sterling silver. Your fingers will only turn green when wearing low-quality plated, brass or nickel based jewellery.
Absolutely! We encourage all salty dips with our jewellery as the saltwater does not affect your silver quality. However, you have to be wary that your hands shrink when they are in colder temperatures, so there is a chance that it might fall-off – keep your eyes peeled!
Definitely not! All of our rings are solid sterling silver which means your jewellery will not tarnish or deteriorate over time. However they can oxidise when they come in to contact with harsh chemicals, which can be fixed with a quick rub from our signature Merchants polish cloth (included in all orders).
Crafting, Engraving & Resizing
Curious about our production, or do you have a question in regards to customising your jewellery? See below.
Merchants of the Sun ethically create all their jewellery in Bali, Indonesia and batch-crafts each capsule to uphold our slow-fashion, sustainable movement. Looking to the future, we hope to further elevate our brand as a social enterprise, a company that prioritises the urgency of our environmental impact and take steps towards producing zero carbon emissions and plastic waste.
Merchants of the Sun aims to drop new pieces every 2-months and restocks the staples every 3-4 weeks. We take pride in every product collection – from the original sketches to ensuring our warehouse operations are running smoothly; we never rush the process of greatness.
We try to keep our pieces as exclusive as possible – which means that a lot of our sold out, limited edition pieces will not be restocked / crafted again. If a limited edition piece gets requested enough we may do another exclusive drop in the future so it never hurts to flick us a message!
No. Unfortunately, we do not have the current resources to assist with any sort of customisation; as we are only a team of two. However, you can take it to your local jeweller to be engraved.
We do not produce custom-designed pieces, as this practice is not sustainable. We create our jewellery using the lost wax casting technique and batch craft each piece to minimise wastage and lower our carbon footprint. From design right through to production, sales & logistics we aim to be as sustainable as possible.
Unfortunately, we cannot resize your ring as they are made-to-order for each dedicated size (see size chart here). However, if you contact us at email@example.com, we can assist you in exchanging your ring for a more appropriate size.
If your ring is the wrong size, we are more than happy to complete an exchange in the right size for you. Either drop by our studio on the Gold Coast or send us an email and fill out the returns form here.
We understand that some people may not hit the mark when it comes to presents. We are happy to offer an extended refund or exchange for all gift orders on the basis that you notify us. Feel free to email firstname.lastname@example.org or message us on social media and let us know if it is a gift.
We offer a 30-day exchange policy on all orders. If you would like to return it for a refund, you will need to do so within 7-days. Please fill out and follow the instructions on this form to apply. Please also read our full terms and conditions below before applying.
Each order is carefully packaged by our wonderful sales team in a cardboard box wrapped around repurposed shredded craft paper and kept safely inside another biodegradable box. You can find your precious piece inside our signature cotton pouches.