Shipping & Returns
The lowdown on delivery and what to do if your order isn't quite right.
Merchants of the sun offers complimentary shipping on all AU orders over $200AUD, on International orders over $250AUD and on all orders placed on our US site over $180USD. If your total is under our free shipping threshold, your delivery cost will be calculated at time of checkout.
Unfortunately we are unable to ship to PO boxes.
Returns & Exchanges
We get it - some pressies just don't hit the mark. If you've received a Merchants piece as a gift, either proceed using our returns portal and the order deets, or reach out via email@example.com and we'll work something out for you.
If you're purchasing for someone else, we are happy to offer an extended refund or exchange timeframe for all gift orders, as long as you notify us via email beforehand.
If you believe you have received an incorrect or faulty item we apologise and kindly ask that you please process a claim through our warranty portal. Otherwise, reach out to our amazing customer service team, firstname.lastname@example.org.
For online orders, engraved orders will be dispatched within 2-3 business days. Please account for additional time when placing your order.
During busy periods this timeframe may increase.
All messages are engraved using our signature font, Acumin Pro. You are free to choose up to 10 characters for inside engraving, and up to 2 for face engravings.
The font is fine line, but we are open to reasonable request. Please contact our team on email@example.com. au for any special request.
For inscriptions on the inside of a piece, there is room for up to 8 characters including spaces. For messages on the face of a signet or pendant, there is room for maximum 2 characters (such as initials). All latin characters are available, including punctuation symbols.
We love inside jokes and funny business, but the Merchants team retains discretion to reject engraving requests that contain excessively offensive, inappropriate or discriminatory content. If you’re not sure about the suitability of a particular message, we’re more than happy to assist.
Due to the personalised nature of engraved pieces, we don’t accept returns or exchanges for change of mind. These items are still recyclable, and you can still send them back as part of the Close The Loop program. To avoid delays or issues, please triple check your engraving request before placing an order.
We can’t guarantee that changes can be made after an order is placed. Reach out to our team ASAP if you notice a mistake, and be sure to carefully review the engraving request before finalising your order.
From there, you can stack and build your hands with other more audacious styles.
Absolutely! We encourage all the salty dips in the world, Merchants pieces in hand.
A quick note - your hands shrink when exposed to cooler temperatures, so be cautious that your rings don't fall off while in the surf.
Lifelong styles require lifelong care. That’s why we’ve sent you a complimentary polishing cloth, specifically designed for your pieces. Every so often, you’ll need to give your jewellery a good clean and buff to prevent tarnishing and dullness.
It’s natural for 925 sterling silver and 18k gold vermeil to show signs of discolouration over time. Use your cloth and a little elbow grease to easily restore shine.
No, all of our rings are handcrafted from 925 solid sterling silver and 18k gold vermeil.
Your fingers will only turn that dreaded green shade when in contact with low-quality plating, brass or nickel based jewellery.