We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and Afterpay (for Australian customers), so you can split your purchase into interest-free payments.

We aim to ship orders as quickly as possible, so once your order is placed, we can’t guarantee changes. However, if you reach out to support@merchantsofthesun.com.au within a few hours, we’ll do our best to assist.

Yes! Our digital gift cards are the perfect option if you’re unsure what to choose. They’re available in multiple denominations and delivered instantly via email—no waste, no waiting. We also offer a premium physical metal gift card, with detailed engravings. Perfect for gifting.

We take great care in packing orders, but if something isn’t right, let us know at support@merchantsofthesun.com.au within 48 hours of delivery, and we’ll make it right.

We ship almost worldwide! Whether you're in Australia, the US, Europe, or beyond, we'll deliver your piece straight to your door.
Excluding Indonesia and India.

Unfortunately we are unable to ship to PO boxes.

Australia: Standard Shipping - $4.95
Free standard shipping on orders over $200 AUD. Express shipping is available at checkout.

US: Free expressing shipping on orders over $50 AUD.

International: Rates vary by country and will be calculated at checkout.

Australia: Standard (3-7 business days) | Express (1-3 business days).

US: Estimated 3-4 business days.

International: Estimated 7-14 business days, depending on your location and customs processing.

Absolutely! Once your order has shipped, you'll get an email with a tracking link so you can follow its journey

Customs duties and taxes are pre-paid for United States and United Kingdom.

For other international orders, customs duties or taxes may apply, depending on your country's regulations. These are not covered by Merchants of the Sun, so we recommend checking with your local customs office for details.

Merchants Shipping Protection is a service that provides coverage for lost, stolen, and damaged items during transit. Please note that this is not an insurance service.

Please email our team the following information.

Order Number
Tracking Number
Supporting Documents for claim

support@merchantsofthesun.com.au.

• For packages presumed to be lost, the customer must file an order issue with us no sooner than 5 days after the last tracking update for domestic shipments (7 days for international shipments). This must be done within 30 days from the last checkpoint.
• After 48 hours have passed from the estimated delivery date and no delivery or update has been made, we will consider the order to be "lost" and assist with the next steps.
• If the carrier cannot deliver the package due to an invalid address or other unexpected delivery barriers, we do not cover this. The customer will be referred to the retailer.
• If only part of the order arrives, and there is no evidence of tampering, we do not cover the order issue. The customer will be referred to us. However, if a single order is being shipped in multiple packages and one package does not arrive, we will cover the order issue and reorder or refund the value of the undelivered package. If we forget to ship an item from the customer’s order, the customer needs to reach out to us to have the missing items fulfilled.
• We do not cover packages labelled return to sender because the order has been sent back to the retailer. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery. However, at our discretion, we may cover the order issue if the returned item is perishable or if the retailer is unable to reuse it.
• We cannot cover when a customer’s order is stuck in international borders/customs. The customer’s next step is to pay the customs fees in order to receive the package. If we replace something the customer has already paid customs on, under our discretion, we can approve and pay customs the second time.
• If the customer's order is marked as unfulfilled or unshipped, the order has not been fulfilled yet by us. Merchants Shipping Protection is not yet in action because the order has not shipped.
• If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion, we may ask you to wait 5 days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
• For packages marked "delivered" yet not received, order issues must be filed 5 days after the "delivery date" but no longer than 30 days to ensure it was not mis-delivered or easily found around the premises.
• If the customer inputs the correct address at checkout and the package was delivered to the wrong address, we consider this as stolen, and we will replace the order on behalf of the customer.
• For damaged orders, order issues must be filed within 30 days of the delivery date. If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly. The customer does not need to ship it back to us unless we indicate otherwise.
• We hope this information helps you understand the terms and conditions for using Merchants Shipping Protection. If you have any further questions, please feel free to reach out to us here: support@merchantsofthesun.com.au

We offer hassle-free returns within 30 days of receiving your order. Items must be:
✔ Unworn and in original condition
✔ Returned in original packaging

Simply email us at support@merchants of the sun, and we’ll guide you through the return process or process your return through our easy to use portal, here.

As of January 29th we are unable to process an instant exchange due to low stock levels.

Yes! If your ring or bracelet doesn’t fit quite right, we’ll happily exchange it for another size—just send it back in its original condition. If your desired size isn’t available, we’ll issue store credit.

For online orders, engraved orders will be dispatched within 2-3 business days. Please account for additional time when placing your order.

During busy periods this timeframe may increase.

Due to the personalised nature of engraved pieces, we do not accept returns or exchanges for change of mind. These items are still recyclable, and you can still send them back as part of the Close The Loop program. To avoid delays or issues, please triple check your engraving request before placing an order.

We can’t guarantee that changes can be made after an order is placed. Reach out to our team within 24hrs if you notice a mistake, and be sure to carefully review the engraving request before finalising your order.

Each Made-to-Order piece is crafted just for you, taking 2-3 weeks to create, plus 1 week for delivery to our warehouse before shipping. If engraving is added, please allow 2 extra days. This process ensures the highest quality—no mass production, just intentional craftsmanship.

As these pieces are made specifically for you, they are only elligible for a store credit. To help you order with confidence, we offer a detailed sizing guide and personalised support.

By choosing Made-to-Order, you’re investing in quality, sustainability, and exclusivity. If you have any questions, our team is here to help! Read the full FAQS here.

Every piece is handcrafted from high-quality, sustainable materials, including:

• Recycled 925 sterling silver – A durable, premium metal that can last a lifetime.
• 18k gold vermeil – A thick layer of 18k gold over sterling silver for a rich, long-lasting finish.
• White brass – Used in select accessories, offering a bold, antique-inspired aesthetic.
• Ethically sourced gemstones – Hand-selected for their quality, character, and uniqueness.
• Natural freshwater pearls – Each pearl is unique, celebrating organic beauty and timeless style.

Sterling silver naturally oxidises over time, but it’s easy to maintain. Wear your pieces often,store them in a dry place, and occasionally polish them with a soft cloth to keep them shining.

You absolutely can, however we recommend removing your jewellery before swimming, showering, or applying lotions and perfumes to prolong its life.

A quick note - your hands shrink when exposed to cooler temperatures, so be cautious that your rings don't fall off while in the surf.

To restore shine:

Use our soft jewellery polishing cloth to remove oxidation that is provided in your order.

For a deeper clean, mix warm water with mild soap, gently scrub with a soft toothbrush, then dry thoroughly..

OurCulture Clubis a loyalty program designed toreward youfor shopping, engaging, and being part of our community. Earn points and unlock exclusive perks!

Shop: Earn points for every dollar spent.

Engage: Follow us on socials, refer friends, and celebrate your birthday.

Redeem: Use points for discounts on future purchases.

Simply create an account, and you’ll start earning points from your very first purchase.

Sign Up Here.

For a more detailed FAQ on our Culture Club.