Anyone with an account on the Merchants of the Sun website can join the Culture Club.

Yes, joining the Culture Club is completely free. There are no enrollment fees or credit card applications required.

You’re automatically enrolled in the Culture Club when you create an account on the Merchants website. Points start accumulating with every purchase made online or in-store.

Yes, your lifetime purchase history will be counted towards your tier level based on the email associated with your account.

No, points and tiers cannot be assigned retroactively to a newly created Culture Club account.

Yes, you can link one additional email address to your primary Culture Club account. This can only be done once and cannot be undone. Contact support at support@merchantsofthesun.com.au for assistance.

Suspensions can occur due to inappropriate behaviour, such as chargebacks and harassment.

Points are based on your complete purchase history with the email associated with your account. You will see a point total that reflects your purchase history.

Your point total is displayed in the Culture Club section on the Merchants website, under the Account Tab.

Points can be earned through purchases made online, at Merchants Shops, and at Merchants Pop-up locations worldwide (excluding some locations).

No, Culture Club Points are not redeemable for cash. They unlock special rewards, benefits, and exclusive access.

Member: 1 point per $1 spent
Maker: 2 points per $1 spent
Insider: 3 points per $1 spent

Points are added instantly for purchases made on merchantsofthesun.com.au and in-store.

No, certain locations are not eligible for earning points or honouring benefits. 

• Merchants at Bones Clubhouse, Collingwood, VIC
• Merchants at Jac n Jean, Frankston, VIC
• Merchants at Three Stories, Fremantle, WA
• Merchants at Maker, Port Douglas, QLD
• Merchants at The Alfresco Room, Noosaville, QLD
• Merchants at Cabin Store, Sunshine Beach, QLD
• Merchants at Dessa Store, Peregian Beach, QLD
• Merchants at Rust, Moffat Beach, QLD
• Merchants at Muse Yamba, Yamba, NSW
• Merchants at Nook Store, Newcastle, NSW
• Merchants at Pretty Rad Store, Port Macquarie, NSW
• Merchants at Love of Lemons, Newquay, UK
• Merchants at Pépé CASSIUS, Lausanne, Switzerland

Points are based on the AUD value of the purchase, converted using the daily exchange rate on the day of purchase.

Yes, but points are based on the sale price, not the original price.

No, points can only be captured if your identifying information is provided at the point of purchase.

Points will be deducted equal to the amount of the purchase. Tax and shipping do not affect the deduction.

Yes, points are earned regardless of the payment method.

Points do not expire, but tier status does unless a purchase is made within 12 months.

If you checked out as a guest, points will not be counted.

No, points cannot be transferred between accounts.

Contact support@merchantsofthesun.com.au for any issues regarding your point balance.

The Culture Club has three tiers:
Member (0 - 200 Points)
Maker (201 - 449 Points)
Insider (450 - 750 Points)

Tiers are based on yearly point accumulation.

Tier status and point total are displayed at the top and side of all tabs in the Culture Club.

Each tier unlocks specific rewards, experiences, and benefits. Detailed benefits are listed in the Culture Club.

No, all of our rings are handcrafted from 925 solid sterling silver and 18k gold vermeil.

Your fingers will only turn that dreaded green shade when in contact with low-quality plating, brass or nickel based jewellery.

All orders are shipped with your very own polishing cloth, the only thing you need to clean your jewellery and restore that gorgeous lustre.

Follow our full Care Guide for more info.

Early Access allows you to shop collections and collaborations before their official release date.

Early Access is listed under the Benefits/Promos section of your Culture Club profile. You will also receive an email notification.

The timeframe varies depending on the collection.

Ring Club offers exclusive, made-to-order ring designs available to all Culture Club members.

Access is available through the Benefits/Promos section of your Culture Club profile.

Provide your email, name, or phone number associated with your Culture Club account at checkout to earn points.

You can cancel your membership by contacting support at support@merchantsofthesun.com.au.