As the festive season draws near, we're committed to ensuring your orders are delivered right on time. To guarantee your gifts arrive before Christmas Day, please take note of our 2024 delivery cut-off dates listed below.

Australia Express Delivery - 20th December

Australia Standard Delivery
Remote - 9th December
Regional - 13th December
Metro - 18th December

International DHL Express - 19th December

Merchants of the Sun is not liable for any unforeseen delays which may occur. Please keep in mind any personalisation takes 2-3 days to be prepared.

STANDARD - complimentary over $200. $4.95 (2-7 days arrival)

EXPRESS - $11.95 (1-4 days arrival)

STANDARD - $14.95. Complimentary over $200 NZD (2-7 days arrival)

EXPRESS - $29.95 (1-4 days arrival)

US STANDARD - $9.95 USD. Complimentary over $170.00 USD

US EXPRESS - $14.95 USD. Complimentary over $170.00 USD (3-5 days arrival)

UK EXPRESS - $17.95 GBP. Complimentary over $170.00 GBP (3-5 days arrival)

EUROPE EXPRESS - $29.95 (3-5 days arrival)

REST OF WORLD EXPRESS - $29.95. Complimentary over $300 AUD. (3-5 days arrival)

Unfortunately we are unable to ship to PO boxes.

Orders received before 11am AEST will be shipped the same day, Monday - Friday.

Orders placed after 11am Friday will be dispatched the following Monday morning.

You will receive your tracking details once your item has been dispatched. Please allow up to 24 hours for your tracking to register in the carrie's system.

Track your order here.

Delays may occur if your order is part of a promotion, collection launch or during peak periods. We appreciate your patience during these times.

Good things take time, and we occasionally have MTO items.

Production can take up 4-5 weeks. All sales are final—they are not eligible for change-of-mind returns or incorrect sizing exchanges.

Find our policy page here.

Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.

Please note this service is currently only available in Australia and for our full priced items (no sale).

Merchants Shipping Protection is a service that provides coverage for lost, stolen, and damaged items during transit. Please note that this is not an insurance service.

Please email our team the following information.

Order Number
Tracking Number
Supporting Documents

support@merchantsofthesun.com.au.

• For packages presumed to be lost, the customer must file an order issue with us no sooner than 5 days after the last tracking update for domestic shipments (7 days for international shipments). This must be done within 30 days from the last checkpoint.
• After 48 hours have passed from the estimated delivery date and no delivery or update has been made, we will consider the order to be "lost" and assist with the next steps.
• If the carrier cannot deliver the package due to an invalid address or other unexpected delivery barriers, we do not cover this. The customer will be referred to the retailer.
• If only part of the order arrives, and there is no evidence of tampering, we do not cover the order issue. The customer will be referred to us. However, if a single order is being shipped in multiple packages and one package does not arrive, we will cover the order issue and reorder or refund the value of the undelivered package. If we forget to ship an item from the customer’s order, the customer needs to reach out to us to have the missing items fulfilled.
• We do not cover packages labelled return to sender because the order has been sent back to the retailer. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery. However, at our discretion, we may cover the order issue if the returned item is perishable or if the retailer is unable to reuse it.
• We cannot cover when a customer’s order is stuck in international borders/customs. The customer’s next step is to pay the customs fees in order to receive the package. If we replace something the customer has already paid customs on, under our discretion, we can approve and pay customs the second time.
• If the customer's order is marked as unfulfilled or unshipped, the order has not been fulfilled yet by us. Merchants Shipping Protection is not yet in action because the order has not shipped.
• If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion, we may ask you to wait 5 days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
• For packages marked "delivered" yet not received, order issues must be filed 5 days after the "delivery date" but no longer than 30 days to ensure it was not mis-delivered or easily found around the premises.
• If the customer inputs the correct address at checkout and the package was delivered to the wrong address, we consider this as stolen, and we will replace the order on behalf of the customer.
• For damaged orders, order issues must be filed within 30 days of the delivery date. If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly. The customer does not need to ship it back to us unless we indicate otherwise.
• We hope this information helps you understand the terms and conditions for using Merchants Shipping Protection. If you have any further questions, please feel free to reach out to us here: support@merchantsofthesun.com.au