Each product you purchase from Merchants will come with a complimentary polish cloth, made from soft cotton and infused with polishing elements to restore the shine of your pieces.

Use some elbow grease and thoroughly run the cloth over your jewellery. With the right amount of pressure, the cloth will buff out any signs of discolouration, tarnishing or dullness.

Whether you're wearing them daily or not, we recommend cleaning your pieces regularly with our specialised cloth to breathe some life back into the surface of the metal. Be gentle and remain mindful of how rough you are, as excessive pressure can warp the shape of your jewellery.

If you've misplaced your cloth, pop in to our Miami studio or flick us over an email via support@merchantsofthesun.com and we will happily replace it, free of charge.

Although rugged and raw in appearance, our pieces require care. Consistent wear may show over time, however undue pressure or friction can cause tangible damage to the surface or shape of your rings.

The easiest way to prevent a ring from becoming warped or distorted is to take it off your hands before undertaking any intense work or activity. Ensure you store your jewellery in a safe place when not wearing it, rather than throwing it in the bottom of your training bag or bag pocket (as tempting as that may be).

Holding too much weight or even hitting your hands against blunt objects will deform the ring. Other activities which can impact the shape of your rings include:

• using hammers and handheld tools
• lifting heavy weights
• drumming your hands on objects (tables, benchtops, car dashboards etc.)
• bartending and hitting your hands on cocktail shakers
• dropping your ring from above head height
• cycling and gripping moving objects
• bare knuckle boxing/fighting
• excessive fist bumps (try to control yourself, you know).

NOTE: This list is based on actual customer use cases.

If your ring has bent out of shape and cannot be worn, reach out to us via support@merchantsofthesun.com.au and we can work towards a solution.

Absolutely! We encourage any number of salty dips in your Merchants pieces as the saltwater does not affect the metal quality.

Feel free to wear your jewellery in the ocean or shower, knowing it will not tarnish.

Keep it mind that temperature can change the size of your hands, so keep an eye on your rings during the colder months so you don't lose them in the surf.

The addition of a stone to a simple jewellery piece can all for extra care. The two most common reasons for a stone to fall out of a piece is because the setting has deformed from wear, or the epoxy glue holding it in place has melted from heat exposure. 

We recommend taking your stone pieces off while showering, washing your hands or using heat dryers. Please do not get your stone resized as it may crack or distort the setting.

If you need a smaller/large stone ring, please contact hello@merchantsofthesun.com and we will be more than happy to assist.

Freshwater pearls are naturally occurring, and ours are sourced from Indonesia. These delicate gems have a natural lustre and smooth shape, making them particularly susceptible to abrasives. To prevent signs of scratching, store your pearls in a soft pouch or airtight container, and be mindful of pairing them with other coarse jewellery styles.

Similar to the other metals we use, skin chemistry, sweat, perfumes and lotions can all cause freshwater pearls to lose their sheen or start to yellow over time. Use your Merchants polishing cloth to carefully clean each pearl, avoiding chemical cleaners, soaks or ultrasonic jewellery baths.

Enamel is softer than silver, meaning it needs gentle handling and care from you. Its smooth texture can be cleaned using our soft polishing cloth and lukewarm water as necessary, rather than any harsh chemicals.

As with our other pieces, excessive salt water will degrade the enamel over time unless you keep your pieces safe and clean through every antic.

If your pieces are unworn for long periods of time, you may notice discolouration and dull tinting across the surface.

As simple as it might sound, wearing your jewellery will keep your piece from oxidising over time, thanks to the natural oils in your skin which actually prevent tarnishing. 

To ensure your pieces stand the test of time, store all jewellery in an airtight bag or container and away from direct sunlight while not in use. Prolonged exposure to air pollutants will cause the gold vermeil and sterling silver to oxidise, distorting the colour and texture of your jewellery. 

We also advise avoiding any harsh cleaning chemicals while wearing jewellery, and be mindful of certain perfumes and skin products which can impact the metal and encourage oxidisation.

If your purchase oxidises in transit, contact support@merchantsofthesun.com.auASAP and we will fix you up with a replacement. Please note: earrings (incl. sleepers and studs) cannot be returned for hygiene/sanitary reasons, unless they are faulty. 

Ensure you only adjust your cuff ONCE when you first receive it, and avoid constantly changing the size/shape once you have the correct fit. You shouldn’t need to adjust your cuff every time you are putting it on or removing it for the day. 

Carefully protect with an airtight container and lay your cuff on a flat surface when not in use.

• Stay away from harsh chemicals
• Avoid contact with hot water
• Stay off the tools
• Be mindful when training
• Put your jewellery on last