Exchange and Returns Portal
Process your return or exchange through our online returns portal. Please read through our full terms and conditions below, prior to processing your return.
Exchange / Return Policy
RETURNS & EXCHANGES
The shipping costs incurred for returning your item(s) to Merchants of the Sun for exchange, credit or refund are at your own expense. We will provide you with a exchange or credit on full-priced items if:
1. the items are in original condition.
2. the items have not been damaged.
3. you notify us and return the item(s) within 30-days of receipt
4. the original invoice is provided as proof of purchase
5. the items are faulty
6. the items received are different to the goods you have ordered
We will offer exchanges and/or replacements that meet the required criteria for another size or item; subject to product availability. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email.
*Please note: we are not responsible for exchanging/returning Merchants Of The Sun pieces purchased via our stockists. Customers must contact the stockist directly always with proof of purchase.
We offer a 14-day returns period for all refunds. After examining the item(s), we will inform you of whether you have the right to reimbursement of the amount paid (excluding shipping). You must return the item(s) in saleable condition without any undue delay, and in any event within a maximum period of 14 calendar days, upon delivery. Once your return has been received, inspected and approved we will refund you by your original payment method. Refunds will only be issued once return orders have been received.
All sale & discounted items are final and are not eligible for a refund.
Returned items will be refunded excluding the original cost of shipping, unless deemed faulty. Refunds will be made to the original purchaser’s credit card or Paypal account.
Please take note that all our stones are natural so there will be a variance in colour and pattern. Our pieces are crafted from solid sterling silver which is a very malleable metal that can be bent without heat quite easily. We recommend taking off your rings before doing anything labour intensive. Please make sure to read our caring for your silver blog and/or contact us at email@example.com if in doubt.
*Store credits & gift vouchers are non-refundable. Should you wish to return an order purchased with a store credit/gift voucher (within the 7 day exchange/return period), another store credit will be provided.
HOW TO RETURN YOUR ORDER
To apply for a return or exchange, please email us at firstname.lastname@example.org with your original order details as well as a reason as to why you wish to return or exchange your purchase.
It is essential you fill out and include the exchange/return form along with your exchange/returns parcel. If you are unable to include the slip please handwrite the information on a note.
We recommend using a trackable shipping service when returning your order to ensure safe and documented delivery, as Merchants of the Sun takes no responsibility in tracking your return.
Please send all return/exchange packages to:
Merchants of the Sun
PO Box 211
Miami QLD 4220 Australia
+61468 313 109