- Beautiful Packaging
- Fast Delivery
Great ring and prompt delivery in a well packaged box! Totally recommending this seller.
Free shipping on all domestic orders within Australia (5-7 Business Days) and $11.95 Express Shipping (1-2 Business Days).
Free Express Shipping on all orders over $200aud. For smaller orders—standard shipping rates apply. $20AUD Standard Shipping (10-30 business days) or $40AUD Express Shipping (5-7 business days).
SHIPPING & HANDLING
Our online business hours are Monday to Friday, 9am - 4pm. All orders placed before 12pm (AEST) on these days, will be dispatched on the same business day. Orders placed after 12pm (AEST), will be dispatched on the next business day. Orders placed on a weekend day will be processed within 24 hours of the next business day. Please note, this can vary during collection launch and sale periods. Returns and exchanges are processed once a week, every Thursday.
FREE Standard Domestic Shipping - on all orders within Australia (3-5 business days to metro/cities with Australia Post).
$11.95 Australia Post Express - delivers in 1-2 business days.
Please allow for delays and longer shipping times due to COVID-19 restrictions. *Order delivery times are provided as guidelines only. Regional and rural areas may add 1-3 additional days to delivery time frames. *Orders dispatched via standard shipping for rural based customers will be delivered within 7 - 10 business days.
FREE Express International - 5-7 business days. Only available on orders over $200aud (to selected countries).
$20 Standard International (AUD) - 10-30 business days. For an accurate time frame click here.
$40 DHL Express International Shipping (AUD) - 5-7 business days
* Merchants Of The Sun ships to all destinations within Australia and most countries. If your country isn't available please contact us.
Standard International shipping
Your order will be dispatched via Australia Post. You'll be able to track your order through the tracking email you'll receive as well as via Australia Post website. Should you require a more specific ETA you can always contact your local shipping provider directly with the tracking number we provided you when dispatching your order. In the event of re-delivery or address changes, the customer must contact the courier directly.
Due to the current COVID-19 crisis we highly recommend you view the updated shipping times here before purchasing. As a result of COVID restrictions, standard international shipping through local postage networks is extremely unpredictable at this time. We suggest upgrading to express shipping if your order is of an urgent nature.
Express International Shipping
Your order will be dispatched via DHL Express. This is a signature on delivery service. For PO BOX addresses, the customer/receiver must contact the courier to request Authority To Leave (ATL), otherwise provide the courier with an alternative address. You'll be able to track your order through the tracking email you'll receive as well as via DHL Express' website. Should you require a more specific ETA you can always contact your local DHL directly with the tracking number we provided you when dispatching your order. In the event of re-delivery or address changes, the customer must contact the courier directly.
* Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia. Any potential fees are out of our control.
RETURNS & EXCHANGES
The shipping costs incurred for returning your item(s) to Merchants of the Sun for exchange, credit or refund are at your own expense. We will provide you with a exchange or credit on full-priced items if:
1. the items are in original condition.
2. the items have not been damaged.
3. you notify us and return the item(s) within 30-days of receipt
4. the original invoice is provided as proof of purchase
5. the items are faulty
6. the items received are different to the goods you have ordered
We will offer exchanges and/or replacements that meet the required criteria for another size or item; subject to product availability. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email.
*Please note: we are not responsible for exchanging/returning Merchants Of The Sun pieces purchased via our stockists. Customers must contact the stockist directly always with proof of purchase.
We offer a 7-day returns period for all refunds. After examining the item(s), we will inform you of whether you have the right to reimbursement of the amount paid (excluding shipping). You must return the item(s) in saleable condition without any undue delay, and in any event within a maximum period of 7 calendar days, upon delivery. Once your return has been received, inspected and approved we will refund you by your original payment method. Refunds will only be issued once return orders have been received.
All sale & discounted items are final and are not eligible for a refund.
Returned items will be refunded excluding the original cost of shipping, unless deemed faulty. Refunds will be made to the original purchaser’s credit card or Paypal account.
Please take note that all our stones are natural so there will be a variance in colour and pattern. Our pieces are crafted from solid sterling silver which is a very malleable metal that can be bent without heat quite easily. We recommend taking off your rings before doing anything labour intensive. Please make sure to read our caring for your silver blog and/or contact us at email@example.com if in doubt.
*Store credits & gift vouchers are non-refundable. Should you wish to return an order purchased with a store credit/gift voucher (within the 7 day exchange/return period), another store credit will be provided.
HOW TO RETURN YOUR ORDER
To apply for a return or exchange, please email us at firstname.lastname@example.org with your original order details as well as a reason as to why you wish to return or exchange your purchase.
It is essential you fill out and include the exchange/return form along with your exchange/returns parcel. If you are unable to include the slip please handwrite the information on a note.
We recommend using a trackable shipping service when returning your order to ensure safe and documented delivery, as Merchants of the Sun takes no responsibility in tracking your return.
Please send all return/exchange packages to:
Merchants of the Sun
Unit 1 / 3 Craft Court
Miami QLD 4220 Australia
+61468 313 109
CUSTOM DUTIES & TAXES
Orders shipped to countries outside of Australia may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Merchants of the Sun in order to receive a refund. Refunds will only be issued once return orders have been received.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
Great ring and prompt delivery in a well packaged box! Totally recommending this seller.
This ring is gorgeous and of high quality!
Gorgeous ring and faster arrival than I expected to California. Definitely love the quality and design, which falls right in my aesthetic. Keep up the good work guys-- I'll be buying more pieces.
Love it!!! Speedy Delivery. Item received well packed and as described!!!
I just received this ring Australia to California in record time . I was pleasantly surprised. Well worth it . Thanks PS. I did pay extra for shipping .
Really cool and unique design. Love it!!
Love this chain, I wear it every day. Simple design so can dress it up or down. Great quality, really glad I got it
Great communication, they will work with you if something goes wrong. A+.
Such a versatile piece and high quality.
Absolutely in love with the ring! Came faster than I expected
I was very pleased with my purchase! The ring fit perfectly and looks great!! It was also packaged nicely and the box can be used to store your ring(s). All packaging is fully recyclable which I appreciate. Shipping to California was quicker than expected considering the state of things. Highly recommend Merchants of the Sun!
Love this ring. And great service. Ring got stuck in customs because of COVID19 and the merchants of the sun guy was really helpful and considerate in trying to update with information. Would buy again
My 18 yr old son absolutely loves this ring. Super masculine and cool!
Gorgeous pinky ring and faster arrival than I expected to the US. Definitely love the quality and design, which falls right in my aesthetic. Keep up the good work guys-- I'll be buying more pieces.
Seller was very communicative and helpful. I absolutely love the cherry bomb ring I got for my boyfriend. I don’t usually leave reviews but I’m obsessed. I’ll definitely be coming back again!
I love this bracelet, so simple but beautiful!
I wear this bracelet everyday and love the necklace to match!
I bought this as a gift for my son to match his eyes - it's beautiful, well made, and the packaging was also lovely. He loves it!
Just got my Blank in the mail today and absolutely love it! You guys rock, thanks so much
Great quality. Good craftsmanship and its not to big on the finger
This ring is so very beautifully made. My husband loves the rough and textured band! I would highly recommend Merchants of the Sun. The ring also got to me in the USA in less than a week which was a lovely surprise.
Awesome ring! Very well made! My husband has had many comments on it already!
Ring looks amazing! I definetely get several compliments on it. Strongly recommend.
Love it!! Shipped and arrived so fast. Thank you guys!
Beautiful ring, my partner is going to love it
Very nice unique piece of Art! Thanks guys