Dispatch & Delivery
All of our orders are dispatched worldwide from our warehouse in the Gold Coast, Queensland, Australia. We offer both domestic and international shipping.
Orders will be shipped the same day if we receive them by 11am, Monday - Friday, Brisbane time (AEST - no daylight saving). Orders received after 11am will be shipped the next business day. This means orders placed after 11am Friday will be dispatched the following Monday morning.
Merchants ships to almost any address worldwide, and we offer complimentary shipping on all Australian orders over $200 AUD and on International orders over $250 AUD. (US orders must shop via: www.merchantsofthesun.com)
Tracking details will be automatically provided via email when your items are dispatched. Please allow up to 24 hours for your tracking to register in the carrier's system.
During sale periods, peak season and/or within a few days of a collection release, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
Please note that we are unable to ship to P.O Boxes outside of Australia.
Complimentary Shipping is offered for all orders over $200 AUD. Orders under the value of $200 will be charged standard shipping fees.
Rest of World Orders.
Complimentary International Shipping is available on all rest of world orders over $250AUD.
We ship our products worldwide via DHL.
International orders may also incur additional costs including import duties and taxes. Customs and import charges are to be paid by the customer and are not the responsibility of Merchants of the Sun. If you would like to know more please contact your local government office or customs to obtain correct information.
*Merchants Of The Sun ships to all destinations within Australia and most countries. If your country isn't available please contact us.
Good things take time, and we occasionally have items available for Pre-Order.
We will provide you with a rough date for when we’ll ship your order, but these aren’t 100% guaranteed and delays may occur. Rest assured we will send off your purchase to you as soon as it has reached our studio, and you’ll receive a confirmation email with tracking information.
By purchasing a Pre-Order item, you agree to the following conditions:
Pre-Orders cannot be cancelled once purchased. Please wait to receive your item before arranging an exchange or refund, if necessary. If you are purchasing multiple items together with a Pre-Order piece, we will ship the other items first and your made to order or Pre-Order piece once we have received the item.
Merchants of the Sun is not liable for any unforeseen delays which may occur if you wish to Pre-Order an item.