Shipping

DOMESTIC

Free shipping on all domestic orders within Australia (5-7 Business Days) and $11.95 Express Shipping (1-2 Business Days).

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INTERNATIONAL

Free Express Shipping on all orders over $200aud. For smaller orders—standard shipping rates apply. $20AUD Standard Shipping (10-30 business days) or $40AUD Express Shipping (5-7 business days).

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RETURNS

We offer a 30 day exchange/refund policy on all orders. Please fill out and follow this instructions on this form to apply. Please read our full terms and conditions below before applying.

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SHIPPING & HANDLING

Our online business hours are Monday to Friday, 9am - 4pm. All orders placed before 12pm (AEST) on these days, will be dispatched on the same business day. Orders placed after 12pm (AEST), will be dispatched on the next business day. Orders placed on a weekend day will be processed within 24 hours of the next business day. Please note, this can vary during collection launch and sale periods. Returns and exchanges are processed once a week, every Thursday.

DOMESTIC ORDERS

FREE Standard Domestic Shipping - on all orders within Australia (3-5 business days to metro/cities with Australia Post).

$11.95 Australia Post Express - delivers in 1-2 business days.

Please allow for delays and longer shipping times due to COVID-19 restrictions. *Order delivery times are provided as guidelines only. Regional and rural areas may add 1-3 additional days to delivery time frames. *Orders dispatched via standard shipping for rural based customers will be delivered within 7 - 10 business days. 

INTERNATIONAL ORDERS

FREE Express International - 5-7 business days. Only available on orders over $200aud (to selected countries).

$20 Standard International (AUD) - 10-30 business days. For an accurate time frame click here.

$40 DHL Express International Shipping (AUD) - 5-7 business days 

* Merchants Of The Sun ships to all destinations within Australia and most countries.  If your country isn't available please contact us. 

Standard International shipping

Your order will be dispatched via Australia Post. You'll be able to track your order through the tracking email you'll receive as well as via Australia Post website. Should you require a more specific ETA you can always contact your local shipping provider directly with the tracking number we provided you when dispatching your order. In the event of re-delivery or address changes, the customer must contact the courier directly.

Due to the current COVID-19 crisis we highly recommend you view the updated shipping times here before purchasing. As a result of COVID restrictions, standard international shipping through local postage networks is extremely unpredictable at this time. We suggest upgrading to express shipping if your order is of an urgent nature.

Express International Shipping

Your order will be dispatched via DHL Express. This is a signature on delivery service. For PO BOX addresses, the customer/receiver must contact the courier to request Authority To Leave (ATL), otherwise provide the courier with an alternative address. You'll be able to track your order through the tracking email you'll receive as well as via DHL Express' website. Should you require a more specific ETA you can always contact your local DHL directly with the tracking number we provided you when dispatching your order. In the event of re-delivery or address changes, the customer must contact the courier directly. 

* Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia. Any potential fees are out of our control.

For information on delivery status, please contact the courier. Here are the appropriate couriers' websites - AU Post - or contact directly: 13 76 78 . DHL Express - or contact directly: 13 14 06

RETURNS & EXCHANGES

The shipping costs incurred for returning your item(s) to Merchants of the Sun for exchange, credit or refund are at your own expense. We will provide you with a exchange or credit on full-priced items if:

1. the items are in original condition.
2. the items have not been damaged.
3. you notify us and return the item(s) within 30-days of receipt
4. the original invoice is provided as proof of purchase
5. the items are faulty
6. the items received are different to the goods you have ordered

We will offer exchanges and/or replacements that meet the required criteria for another size or item; subject to product availability. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email. 

*Please note: we are not responsible for exchanging/returning Merchants Of The Sun pieces purchased via our stockists. Customers must contact the stockist directly always with proof of purchase. 

REFUNDS

We offer a 7-day returns period for all refunds. After examining the item(s), we will inform you of whether you have the right to reimbursement of the amount paid (excluding shipping). You must return the item(s) in saleable condition without any undue delay, and in any event within a maximum period of 7 calendar days, upon delivery. Once your return has been received, inspected and approved we will refund you by your original payment method. Refunds will only be issued once return orders have been received.

Returned items will be refunded excluding the original cost of shipping, unless deemed faulty. Refunds will be made to the original purchaser’s credit card or Paypal account.

Please take note that all our stones are natural so there will be a variance in colour and pattern. Our pieces are crafted from solid sterling silver which is a very malleable metal that can be bent without heat quite easily. We recommend taking off your rings before doing anything labour intensive. Please make sure to read our caring for your silver blog and/or contact us at lani@merchantsofthesun.com.au if in doubt. 

*Store credits & gift vouchers are non-refundable. Should you wish to return an order purchased with a store credit/gift voucher (within the 7 day exchange/return period), another store credit will be provided.

HOW TO RETURN YOUR ORDER 

To apply for a return or exchange, please email us at lani@merchantsofthesun.com.au with your original order details as well as a reason as to why you wish to return or exchange your purchase.

It is essential you fill out and include the exchange/return form along with your exchange/returns parcel. If you are unable to include the slip please handwrite the information on a note.

We recommend using a trackable shipping service when returning your order to ensure safe and documented delivery, as Merchants of the Sun takes no responsibility in tracking your return. 

Please send all return/exchange packages to:

Merchants of the Sun
ATTN: Returns/Exchanges
Unit 1 / 3 Craft Court
Miami QLD 4220 Australia
+61468 313 109

CUSTOM DUTIES & TAXES

Orders shipped to countries outside of Australia may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Merchants of the Sun in order to receive a refund. Refunds will only be issued once return orders have been received. 

Please contact your local customs office for more information regarding taxes and duties payable in your region.