Hi Mickey,
Thank you for taking the time to share your feedback. We're glad to hear you appreciate the design and touch of our Pastiche Earrings.
However, we're sorry to learn that the latch and connector on one of the earrings arrived loose. This is certainly not up to our standards for quality, and we apologise for the inconvenience this has caused.
At Merchants, we understand the frustration of dealing with product issues, especially when it comes to the returns and exchange process. We strive to make this as seamless as possible, but we hear your concerns regarding the potential timeline.
Please know that your satisfaction is our top priority. Our customer support team has been made aware of your case and has sent you our return process. We'll work efficiently to find a suitable resolution for you.
Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention. We're committed to providing exceptional products and customer service.
Kindest regards,
Merchants Team