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Figment rings
I bought my daughter these rings for her birthday as she has been looking at them online for a while.
Unfortunately when she opened her gift, the gold isn’t the same nice as the photos. It’s a very dark colour, she really didn’t like it.
I have returned them for a refund.
could you please refund my money today, as you received them yesterday.
Thank you.
Merchants Of The Sun
Hi Tracy,
Thank you for leaving a review.
We're so sorry to hear the Figment Pair wasn't suitable for your daughter and didn't meet expectations.
Our Gold Vermeil is 18K gold which has a rich yellow colouring. Because there is a higher gold content in 18K gold, the colour of the gold will be brighter. Whereas 14k gold for example contains less gold and will have a lighter appearance.
Your return has now been processed by our team.
If you have any further questions or concerns, please reach out to our customer service team for further assistance. You can reach us at support@merchantsofthesun.com.au.
Kindest, Merchants Team.