Merchants ship to almost any address worldwide. The US and UK benefit from free shipping with duties and taxes paid.
AUSTRALIA STANDARD - $8.95. 3-7 business days. EXPRESS - $11.95. 1-3 business days. Spend over $249 AUD for free shipping.
UNITED STATES FREE SHIPPING on all orders over $159USD with Express.
NEW ZEALAND DHL EXPRESS - $10.95 NZD. Spend over $300NZD for free shipping. [2-8 business days]
UNITED KINGDOM FREE SHIPPING on all orders over $159GBP with Express. Duties & taxes paid. [2-8 business days]
INTERNATIONAL Rates vary by country and will be calculated at checkout.
RETURNS & EXCHANGES
We want you to love your piece. If something isn’t quite right, we’re here to help. Please review the options below before submitting a return via our Returns Portal.
We accept returns for store credit or exchange within 30 days of delivery. Items must be unworn and in original packaging.
Made-to-order, engraved and or discounted pieces are final sale and not eligible for return or exchange. Earrings are also not eligible for a return due to Australian hygiene regulations.
We allow refunds within 14 days of delivery if the product is unworn, faulty or incorrect items. To start a return, email us at support@merchantsofthesun.com.au with your order number and reason. We’ll guide you through the next steps.
Returned items must be in original condition and packaging, unworn and unaltered.
Customers are responsible for returning their order back to us and we recommend using a trackable postal service.
Original shipping fees are non-refundable and there will be a processing & handling fee deducted.
Refunds, exchanges, and store credits are processed once items are received and inspected by our team.