Ring came in with several checkers missing. Contact email ignored.
This thing came out of the box with several of the checkers missing. Like blatantly messed up. I contacted Merchants about it, but my email was flat out ignored. Beyond that, I intended to wear this as an index finger ring, but due to the oddball fit it's now a loose fit on my ring finger. Order a size up for large bands.
Merchants Of The Sun
Hi Justin,
Thank you for taking the time to leave a review and share your feedback. We sincerely apologise for the issues you experienced with your Gambit Ring.
Firstly, we are deeply concerned to learn that your ring arrived with checkers missing and in an unsatisfactory condition. This does not meet our high standards for product quality. We take full responsibility for this oversight and will investigate to prevent such incidents in the future.
Please know that your satisfaction is our top priority. Our customer support team has been made aware of your case and will be reaching out to you directly to rectify the situation and find a suitable resolution.
We understand the frustration this experience has caused, and we are committed to making it right. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing these issues to our attention.
Kindest regards,
Merchants Team